Edriver strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.
To accomplish this mission, we agree upon these values:
# Anticipating the needs of our customers and planning accordingly
# Listening carefully and giving full consideration to the requests and concerns of our customers
# Communicating honestly, courteously and knowledgeably
# Providing follow-through for our customers promptly, responsibly and efficiently
# Serving with pride, commitment, and with high ethical standards
# Respecting the individual and encouraging participation

Policy Statement
It is the Edriver’s policy and responsibility to provide excellent service to the public. Customer feedback helps us measure whether our services are meeting public needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.
The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks.” The policy strives to treat every interaction with the public as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.
Customer feedback comes to Edriver in many ways. This policy outlines a procedure for responding to complaints, requests for service and questions that come to the Edriver Office through a customer visit, call, letter or email. Departments are expected to use similar standards and procedures for the complaints, requests and questions that come directly to the department and not through the Edriver Office.